HeatCheck
For customer success

Catch accounts cooling before they churn.

Rising heat is a sales signal. Falling heat is a churn warning. HeatCheck routes a save task to you when an account cools, ahead of the renewal.

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01

The problem

You find out an account is disengaged when the renewal stalls. By then the drop-off has been happening for months and you are reacting, not saving.

02

What it does

Falling-heat alerts

A downward crossing on a customer triggers a save play.

What cooled

The audit trail shows which engagement dropped.

Ahead of renewal

You reach out with weeks, not days.

03

How it works

Step 1

Track

Customer engagement feeds the heat scale.

Step 2

Fall

A downward tier crossing is detected.

Step 3

Save

A task lands with you and the context.

This is the half of the loop discovery tools cannot do, because watching accounts you own cool down is not their job.

The renewal that stalls was cooling for months. You just could not see it.
Questions

The short version.

How is a customer scored differently?

Same score, opposite action: falling heat routes to CS as a save task instead of a sales touch.

What counts as cooling?

A sustained downward crossing over the trend, not one quiet day.

How early do I hear about it?

As soon as the trend crosses, typically well ahead of the renewal window.

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Early access is open for a small design-partner group.

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